Privacy Policy

In order for the website to provide a safe and useful service, it is important for Homez24 to collect, use, and share personal information to as “we”, “our”, “our” or “Homez24“) takes your privacy strictly, and is committed to protecting the privacy of all visitors and subscribers to our website

https://www.homez24.com or any application we make available through an app store with the Website, and the respective services available through the Platform (“Services”).

Privacy Policy (“Policy”) which will set up how we deal with user or any personal information when you will provide to us.

Now please read our Policy with carefully due to it remain vital information about us and how we collect, store, use and share your information. When someone will use our Platform, using our Services or otherwise demonstrating your acceptance thereof indicates your consent or acknowledgment if necessary, to the collection, use or Transfer them in accordance with this Policy. If you disagree with our terms and conditions of policy you should to avoid using our platform. This policy supplements other notices and policies and is not intended to supersede them.

If you choose to provide us with your personal information, you are consenting to the transfer and storage of that information on our servers. We collect and store the following personal information:

• Email address, contact information, and (depending on the service used) sometimes financial information.
• Computer sign-on data, statistics on page views, traffic to and from https://www.homez24.com and response to advertisements.

Other information, including users’ IP address and standard web log information.

(1) This policy is applicable  only for our platform not any other websites or any other companies or organizations, and (2) specifically addresses our obligations under the laws of the United Arab Emirates.

Those who use our Platforms or Services are used to refer to “Users”, “yourself”, “you” and “your”.

Our Platforms is not based on the persons under the age of 18 (referred to in this document as “children” or “child”), and we do not knowingly collect or process personal information relating to any children. If you discover that your child has provided us with personal information without your consent, please contact us. Contact us at privacy@homez24.com to delete his/her personal information as soon as we solve the matter.

Cookie policy

What are cookies?

Cookies are text files containing small amounts of information that are downloaded to your computer or mobile device when you visit a site and allow a site to recognize your device. Websites use cookies to improve your browsing experience, for example, to keep you signed in, remember your site preferences, and serve you relevant content.

Cookies and personal data

We use cookies and similar tracking technologies to collect and personalize content and ads, to provide social media features, to contact you with newsletters, marketing or promotional material and to analyze our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us. All data stored in your browser can be cleared by clearing your browser cache. Personal data stored with homez24.com can be erased by contacting our support team, see below for contact details.

Types of cookies we use:

• Session cookies: required to operate our service.
• Preference cookies: used to remember your preferences and various settings.

Security cookies: required for security purposes. Third party vendors, including Google and Facebook, use cookies to serve ads based on a user’s previous visits to the website, and Google and Facebook’s use of cookies (in Google’s case, the DART cookie) allows them and their partners to serve ads to users based on their visits to the website. Email and/or other sites on the Internet. Users may opt out of (1) the use of the DART cookie by visiting the Facebook Advertising Opt-Out page, and (2) Facebook cookies by visiting the Facebook Advertising Preferences page.

Disclosure

We don’t sell or rent users’ personal information to third parties for their marketing purposes without users’ explicit consent. We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a posting or other content violates other’s rights, or protect anyone’s rights, property, or safety.

Communication and email tools

You agree to receive marketing communications about consumer goods and services on behalf of our third party advertising partners unless you tell us that you prefer not to receive such communications. If you don’t wish to receive marketing communications from us, simply indicate your preference by following directions provided with the communication. You may not use our site or communication tools to harvest addresses, send spam or otherwise breach our Terms of Use or Privacy Policy. We may automatically scan and manually filter email messages sent via our communication tools for malicious activity or prohibited content. If you use our tools to send content to a friend, we don’t permanently store your friends’ addresses or use or disclose them for marketing purposes. To report spam from other users, please contact customer support.

Security

We use lots of tools (encryption, passwords, physical security) to protect your personal information against unauthorized access and disclosure.

All personal electronic details will be kept private by the Service except for those that you wish to disclose.

It is unacceptable to disclose the contact information of others through the Service.

If you violate the laws of your country of residence and/or the terms of use of the Service you forfeit your privacy rights over your personal information.

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The term “Agents” refers to real-estate agents, commercial agents, letting agents, management agents, new home builders, external landlords, rental property builders, surveyors and executive agencies but we are not a Real estate agency.

About Properties advertised on our platforms:

We collect full information about properties in the terms of our service providing.  Like property includes photos, videos, and virtual tours as well as details on displayed prices, sales history, Property permit numbers, property type, date added, TruCheck status, amenities, fees, and agent information, Property size, sales prices, addresses, floor plans, locations, specifications, and Engineers information

·        Interested buyers should be able to view details of properties for rent or sale, such as photos and videos ·        Users can view complete details of properties for sale in their local area such as properties·        Users can check interest rates and other deals for real estate by using a mortgage calculator·        Using Collected Information for Business Purposes. Such as analyzing real estate market trends: real estate databases, conducting automated agent surveys and promoting our platform and services on social media and external platforms.·        Keeping agents who have advertised on our platform informed about the latest information about the properties offered·        Enabling agents to advertise their properties·        We process certain personal data to serve our legitimate interests:·        To provide a service to prospective buyers or tenants in relation to any property currently on the market Such as the price of those properties, built-up area, date of completion, name of building, name of development, amenities, if furnished or unfurnished, date of addition, design and access to useful interest rate Prospects and other transactions for those properties through our platform.·        Helps agents market properties and understand market dynamics and evolving trends ·        To provide such services·        If agents ask us to stop advertising a property,Then of course we’ll stop advertising, if an ad doesn’t fall within our platform guidelines we will remove that ad, but the property information will remain available on our platforms as historical real estate information, and this will help users and agents determine the prices of available properties For sale or previously sold.

 

Market information

·        If a property has previously been marketed on our platform, previous real estate data or “trends” will continue to be displayed.·        We have property data or inventory that we collect from other third parties.

For example, We also get real estate sale prices from the Dubai Land Department and display those prices on the platform.

We will use this information:

·        Keeping prospective buyers and tenants aware of real estate market trends and potential property values·        Allows users to view past and current prices of real estate properties that may be interested in purchasing properties for sale in their local area.·        To enable interested persons to view detailed specifications of properties in any area·        To help agents  to find out the estimated value of their property in time.·        Our other business purposes include identifying real estate market trends, preparing databases, and preparing automated surveys for use by users and agents.·        Helps agents and users evaluate other attributes more accurately  To provide such a service.·        Providing a service to third parties that can have a view of their property value·        We provide certain services on our platform that benefit agents, carriers, partners and potential buyers and sellers.·        Providing data to external organizations and aiming to provide them with accurate historical real estate data that they can use for their own purposes.·        Real estate valuation tools and surveyor comparison programs can be provided for our agents.·        If any real estate data is considered personal data, it usually becomes statistical data over time and can be provided to our agents by category programs.

 

Data we collect about you

Homes24 collects personal data to manage our business and provide you with the products and services we offer,

Homes24 collects personal information to operate our business and provide you with the products and services we offer

and you provide some of this data to us directly, when you visit the website, use the application, or register with us as a user (either by creating an account with us or using an external platform such as Facebook, Google, apple) To access our Services, you may be asked to provide information about yourself as described in this policy.

This Policy will also apply when you access the Platform and/or Services using mobile technologies (such as mobile phones, tablets or other devices). Therefore, unless you choose not to disclose your identity through your device and/or Platform settings, this information may be automatically collected and used by us if you receive the Services and use the Platform through mobile technologies.

Calls made between you and Homes24, or between you and third parties through Homes24 (such as real estate agents or agents you contact about a property through a form or link on our Platform, or using contact information on our Platform), may be recorded or monitored in order to Quality assurance and customer service. Homes24 uses a third-party service provider to track phone calls and text messages between you and agents so that we and the agents can know certain details of the communication. As part of this process, Homes24 and its service provider will receive real-time data from your call or text message and will store this data, including the date and time of the call. Or the text message, your phone number, and the content of the text message.

Personal information you provide to us.

Homez24 collect personal information that you provide to us when you use our platforms or services:

Contact agents for inquiries:

When you use the search feature, request information, or fill out a form on the Platforms, you may be asked to provide personal information about yourself, such as:

• Users name, address and contact information.
• Details of the type of property you are interested in.
• The cost of the property and its location.
• Your location data for proximity searches.
• Whether you have a property for sale or rent.

 

Users Record:

• If you choose to contact an agent using the phone number registered on our Platforms, calls may be recorded for training, monitoring and quality assurance purposes. We may also process call recordings to comply with our contract with agents, and we may also keep a record of call activity including missed calls.

Homes24 users and real estate alerts:

Personal information you provide to us when:

• Register as a user in Homez24.
• Send inquiries to agents, and copies will be available for viewing in your Homes24
• Request updates in real estate emails regarding, for example, real estate alerts that you receive when a property is marketed in your chosen location and matches your search criteria.
• If the following features are available to you, they will be available to view in your Homes24 account:
• Properties or saved searches.
• Property evaluations.
• View real estate offers on our platform.
• Add properties and saved searches.

Use of platforms:

When you provide personal information·        To use our platform download the application or create an account using a third party platform such as Facebook, Google or Apple or register to use the application·        Upload a profile picture of yourself or choose to use a photo from a third party.·        Dealing with other social media users on our platform.·        Participate in contests, promotions, surveys and market research studies to receive regular updates on our platform or when we communicate with you by email, phone, text, WhatsApp or otherwise·        Using the mortgage calculator from our platform will help you calculate the property installments. There are also some other services·        Provide the following personal information:

Telecommunications:

·        The means you use to contact us such as:Give phone, email, sms, whatsapp details give to us.

The means by which you communicate with us such as: phone, email, WhatsApp or if we call you, calls may be recorded for training, monitoring and quality assurance purposes as well as to comply with our contracts with agents, monitoring phone calls in real time , and we can also keep a log of call activity including missed calls.

Informed consent:

·        If you wish to apply for a mortgage pre-approval and use the mortgage calculator, you will need to provide personal information such as name Email, mobile number and Emirates ID.

 

Jobs:

• Any personal information that you provide to Homes24 or its group when applying for a vacancy, such as your CV, resume and your cover letter, these will be stored in our database.
• To make sure you get all the services you need, this may include:
• Send your inquiry about the property to the agent who is advertising it so that he can respond to your inquiry directly. Please note that some agents can be contacted in the following ways
• Users must use their external systems to process and store their queries so that they can answer and manage your queries.
• When you request information about a property, send the agent your name, address and contact information so they can contact you.
• Enable us to send you a link to view online the property you inquired about via email, SMS or WhatsApp

·        Phone calls may be recorded for agent training, monitoring, quality assurance purposes and to comply with our contracts with agents

 

Registered users and real estate alerts:

• To provide you with services provided to registered users only.
• Receive real estate alerts (that you have set up) for properties marketed on our platform and receive information that meets your search criteria.
• We will send update notification to you about the services available on our platform through your account.
• We will give you the opportunity to provide your personalized content on our platform, including suggestions for features or services.

 

 

 

 

Use of platforms:

• You will be allowed to use the Platforms and be able to download the Application
• We endeavor to resolve any queries you may have about us
• Giving importance to your opinion about our services and communicating with you about important changes related to our platform or services
• When you use our platforms you may be shown relevant advertising
• To encourage you to deliver targeted advertising
• To provide you with personalized content on our platforms, including suggesting properties or services of interest to you.

Telecommunications:

• Any question raised by you to answer and solve.
• It may prescribe call recording for purposes of training, monitoring and quality assurance of users and compliance with agents’ contracts (which may include video calls).

Mortgage review:

We can help you understand what benefits you can get by using our mortgage calculator

• Telecommunications:

We will store the above personal information for the following periods

Inquiries submitted to agents:

• We will retain your first search and data from the date the property was created until the search is required, and once you stop using our Platform or Services, the data will be deleted or anonymzed so that it can be returned to you does not identify
• Phone calls Recordings will be stored, and when they are no longer needed – according to the date of recording – they are deleted.

• Profiling data will be retained as long as necessary.

Registered users and real estate alerts:

• All personal information you provide is stored in an active account When you register as a user on the Homes 24 website, and if you choose to delete your account, the personal information associated with it will also be deleted. be anonymous

Use of platforms:

• When downloading or registering over our App, or accessing services within the App, all personal information will be stored for as long as the App is installed on your device.
• We will only keep information as long as we need it. When you install or participate in contests, promotions, surveys or market research studies and provide personal information,
• When you interact with us through social media platforms, your Personal information will only be kept on those platforms and will not be copied or stored separately by us and this information will be stored for as long as your social media account is active.
• May identify you by the type of device you are using such as technical information.

The Internet Protocol address used to connect your computer to the Internet, the Media Access Control address of your device’s wireless network interface, and your mobile phone number, its unique identifier (such as the IMEI number),

Your login information, mobile network details, your device’s operating system, the type and version of the browser used on your device, its time zone setting, browser plug-ins, operating system and platform details, as well as your login data.

• Information about your interactions with our direct marketing and other communications, as well as your visits to our platforms. We use tracking pixels to determine device type, open rate and click-through information,

We collect complete information about the resource locator (URL) click stream on and across our platform, including the date and time of your visit, products viewed or searched for, page response time, download errors and visit duration.

On certain pages, page interaction information (such as scroll, click and hover) and methods used to browse away from the page, and that helps us understand how you use our platform, products or services.

• Collect details about the resources you access and the advertisers and partners you connect with through your use of our Apps.
• Your device uses GPS technology to determine your location, and some of our geo-enabled services require your personal information to operate this feature.
• A unique application number is very important to the application, and this number and installation-related information (for example, operating system type) may be sent to us when you install or uninstall the application or the application checks for automatic updates.
• Helping combine technical information with other information we have about you to help us process your personal information

We will use the information summarized above:

• Our Platforms will be provided to you to personalize and enhance your experience on our Platforms
• Our Platforms will allow us to provide you with relevant content and advertising and to measure or understand the effectiveness of the ads we serve you
• To use data analytics to improve our platform, services, marketing, customer relationships and experience
• Conducting reviews that help improve our platform

• To determine which versions of the application are being used or if the application has been uninstalled from the device

• Ensuring that content from our platforms is presented in the most effective way for you and your device
• So that we can keep our platforms safe and secure
• So that we may operate our Platforms for internal operations, troubleshooting, data analysis, testing, research, statistical and survey purposes.
• To respond to and resolve your inquiries or complaints and to provide or improve customer service to you.
• For the purposes of internal training
• We should to provide you with GPS enabled functionality

We process this personal information to serve our legitimate interests:

• To improve the service you receive on the Platforms.
• Providing information necessary to enable us to provide competitive and cost-effective services.
• To Provide customer support including complaint handling and inquiries to improve customer service.
• It should help ensure the continued security of our platform.
• This is important for quality control and staff training
• Explore how our platforms are used, including customer behavior, to improve and expand our services.

It helps us develop commercial and marketing strategies, identify customer types and keep our platforms current and relevant

• Managing our business and platforms (troubleshooting, data analysis, testing, system maintenance, support, reporting and data hosting, management and IT service provision, network security and fraud prevention)
• A location data service using your device’s GPS tracking device may be used when you register with the App

We will take steps to process your personal data and you can change the location service settings in the app on your device at any time

We will store all logs on web servers on our platform, which will be anonymous

• We will retain your personal information for as long as possible to fulfill our purposes and to allow us to examine traffic patterns and trends on our platform.

Once we do this, we will delete or anonymize the information so that it can no longer identify you. Furthermore, we will retain the unique app number for as long as the app is installed

• We will retain direct marketing and other communications information for as long as we need it

Who we share your personal information with

Your personal information (including your name, address and any other details (as defined above) that you provide to us that concerns you as an individual) may be processed by us and other companies in our group Each company in our group is authorized to process your information, and will do so in accordance with this policy

We may share your information

1. We use third parties to provide you with our products and services for example, payment service providers and telephony service providers (including call recording)),
2. other third parties who help us with Managing our business (e.g., marketing agencies or website hosts),
3. third parties authorized by you (e.g., social media sites you choose to link your account to or third-party payment providers).

We require all third parties to respect the security of your personal information and to process it in accordance with the law.

We do not allow third party service providers to use your personal information for their own purposes.

Allow us to process your personal data only for specified purposes and in accordance with our instructions.

We may use or share the information you provide if you have permission to disclose it.

IN ORDER to comply with any legal obligation or to enforce any obligation against you or to protect the rights of us and our affiliates; for example Conducting any investigations with the police or other regulatory authorities and this may include exchanging information with other companies and organizations for security, fraud protection and prevention purposes

We can share particular personal information with our affiliates, subsidiaries and third parties

(such as agents who use the Platform), or during the restructuring of our business Personal information will generally be anonymized, but this may not always be possible and recipients of such personal information are bound by confidentiality obligations.We receive real estate data from agents or other third parties acting on their behalf, and agents or their representatives are responsible for any personal data. they hold and are subject to their own privacy policies.

Therefore we do not accept responsibility for the misuse of your personal information by agents or other third parties

When you use our website or services on other websites, they may have the right to access your personal information.Our Platforms also contain links to other external websites, and clicking on these links may allow those parties to collect or share your information.

Our Platforms also contain links to other external websites, and clicking on these links may allow those parties to collect or share your information

Please be aware that we are not responsible for the content, security, privacy policies or practices of any third party websites and we encourage you to review the policies and any personal information of each website you visit. Make sure you agree to the terms before sharing your information with them

Security measures

We care deeply about protecting your information and have implemented effective technical and organizational measures to prevent unauthorized access or disclosure, but we must acknowledge that no security measure is absolutely foolproof and any transmission of your information is therefore at your own risk.

We store your personal information in a central database that can be accessed by our affiliates, please keep your password and details confidential to ensure your privacy.

When you click on a link to visit the websites of advertisers or affiliates, please note that each has its own privacy policy, and we are not responsible for their policies nor the security of your personal information. So we suggest checking their policies before sharing any personal information with them.

Rights relating to your personal information

You may have certain rights in relation to your personal data as determined by applicable data protection law.

To exercise certain rights, you may contact us or review and select/deselect the options on the Platform (if any).

If at any time you would like to stop receiving communications from us based on your preferences, you may unsubscribe or stop the Service by contacting us directly or by clicking the unsubscribe link, where available.

If we process your personal information based on legitimate interests and you object to this, any processing that has already taken place will not be affected. However, in some cases, objecting to the processing of all your personal information may restrict your ability to use certain services or platforms we offer.

Payment data

We use a third-party service provider to process credit card payments, and they may access personal information necessary to perform their functions, but may not use it for other purposes. We neither access nor retain any of your payment information.

homez24gpt tool

On our platform, we provide live chat services supported by artificial intelligence technologies. Our goal is to respond promptly to your inquiries and provide information about our services. You must be a registered user on our platform to use the live chat service. We will only use the information you provide to us to respond to your inquiry, and will not request any additional personal information.

Please keep in mind that live chat includes a free and open text input box, which means we have no control over the information a user may enter or the response output. Any information voluntarily shared via live chat, whether personal or non-personal information, will be processed, stored and may be used for additional legitimate business purposes. Users voluntarily submitting personal information constitutes consent.

Policy updates

We reserve the right to modify this policy at any time, and any future changes can be viewed on our platforms.

You may be required to read and accept any revised Policy in order to continue your use of our Platforms. You may view the revised terms with new downloads or updates to the App, and they will be displayed in the Privacy Policy section of the App.

Unsubscribe information

If at any time you wish to have your information reviewed or removed from our active databases, please contact us at privacy@homez24.com. Additionally, you will be able to unsubscribe anytime by clicking on the unsubscribe link at the bottom of all our email communications.

This website makes use of Display Advertising, and uses Remarketing technology with Google Analytics to advertise online. Third-party vendors, including Google, may show our ads on various websites across the Internet, using first-party cookies and third-party cookies together to inform, optimize, and serve ads based on past visits to our website.

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager.